Refund policy
At SezaneStock, your satisfaction is our priority. We aim to deliver stylish, high-quality footwear at the best possible value. Please review our policy below to ensure a smooth experience for both you and our team.
ποΈ 30-Day Return Window
You may request a return within 30 days of delivery.
To be eligible:
- Items must be unused or lightly tried on
- Items must be clean and in resellable condition
- Items must include original packaging
We do not accept returns for items that show:
- Heavy wear or damage
- Stains, odors, or signs of washing
- Missing parts or packaging
- Damage caused by misuse or improper handling
β οΈ Important Note About Our Products
Some of our products may be:
- Sourced from showroom display collections across Europe
- Distributed directly from trusted manufacturing or distribution partners
- Sourced from seasonal or surplus inventory
Because of this, minor variations such as packaging differences, labeling differences, or slight marks from handling may occur and are not considered defects.
π§ Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 14 days of delivery.
Please provide:
- Order number
- Clear photo or video evidence
- A brief description of the issue
If approved, we will offer:
- A replacement
- Or a full refund
β οΈ Damage caused by misuse, normal wear, or improper handling is not covered.
π How to Request a Return
To initiate a return, contact us at:
Please include:
- Order number
- Reason for return
- Photo or video evidence, if applicable
If approved, you will receive return instructions.
β οΈ Returns sent without prior approval will not be accepted.
π° Refund Process
Once your return is received and inspected:
- Refunds will be issued to your original payment method
- Processing time: 5β10 business days
Full Refund
Available for items returned in proper resellable condition.
Partial Refund / Store Credit
May be offered for lightly used items on a case-by-case basis.
No Refund
No refund will be issued for:
- Heavily used, damaged, or non-compliant returns
- Requests outside the 30-day return window
- Items returned without approval
- Items missing major parts or original packaging
π Return Shipping Costs
Customers are responsible for return shipping costs.
Original shipping fees are non-refundable.
We recommend using a trackable shipping method.
β οΈ SezaneStock is not responsible for lost return shipments.
β Order Cancellations
Orders can be canceled within 12 hours of purchase.
After processing, orders cannot be canceled.
If the order has already shipped, you may return the item after delivery in accordance with our Return & Refund Policy.
π¦ Additional Conditions
Only purchases made from SezaneStock.com are eligible for returns and refunds.
We do not accept returns from third-party sellers.
Orders marked as delivered cannot be automatically refunded for lost-package claims.
Shipping delays caused by carriers, customs, weather, or other external conditions are beyond our control.
Customers are responsible for any applicable duties, taxes, or import fees.
π© Contact Us
If you have any questions, feel free to contact us: